Refund & Cancellation Policy

1. Service Cancellation Policy

Clients may request to cancel an order or certification service agreement under the following terms:

• Cancellation Before Audit Allocation: If a cancellation request is received in writing within 48 hours of payment and prior to the allocation/scheduling of auditors or initial document review, a cancellation may be processed subject to a nominal administrative processing charge (10% of transaction fee).
• Cancellation After Audit Scheduling / Stage 1 Audit: Once auditors have been assigned, audit schedules confirmed, or Stage-1 document evaluation commenced, cancellation requests will be non-refundable for that stage.
• Rescheduling of Audits: Audit schedules may be postponed or rescheduled without penalty if written notice is provided at least 5 working days prior to the scheduled audit date.

2. Refund Eligibility & Criteria

Refunds are evaluated on a case-by-case basis and granted strictly according to the criteria below:

• Duplicate / Excess Payments: If a client accidentally completes duplicate payments for the same invoice or transaction, the excess amount will be refunded in full upon verification.
• Service Non-Performance: If ODC Standards Certifications is unable to fulfill or deliver the agreed assessment/certification service due to unforeseen operational reasons, a full refund of unearned fees will be issued.
• Non-Refundable Services: Fees paid for completed audit stages (Stage 1 or Stage 2), issued ISO certificates, mandatory accreditation registry fees, and completed training seminars are strictly non-refundable.

3. Refund Request & Processing Timeline

To initiate a refund request, clients must follow our official refund procedure:

• Submission: Send a formal refund application via email to info@odchyd.com including the payment receipt, invoice number, transaction ID, bank details, and specific reason for refund.
• Verification Period: Our finance team will verify the payment and service status within 3 to 5 business days.
• Credit & Settlement Timeframe: Once approved, refunds will be processed and credited back to the original payment method (credit card, debit card, net banking, or UPI via payment gateway) within 7 to 10 working days.

4. Payment Gateway & Transaction Discrepancies

For online payments processed via payment gateways (e.g., Razorpay), in the event of a transaction failure where funds are debited from the buyer's account but not received by ODC Standards Certifications, the payment gateway automatically processes the reversal back to the cardholder’s bank within 3–7 business days as per standard banking protocol.